Refund Policy

Effective date: 2025-03-28

At Trim-ly, we’re committed to providing a seamless and powerful URL shortening experience. To ensure transparency, please review our refund policy below.  

## 1. No Refund Policy  
Trim-ly is a **digital Software-as-a-Service (SaaS)** platform, meaning all services are delivered electronically upon subscription. Due to the nature of our product:

- We do not provide refunds for paid subscriptions after purchase.  
- Our 14-day free trial allows you to test all premium features before committing to a paid plan.  

By subscribing to Trim-ly, you acknowledge and agree to this no-refund policy.  

## 2. Free Trial Period  
We offer a risk-free trial so you can:
- Test our advanced URL shortening & customization  
- Explore analytics and tracking features  
- Evaluate dashboard functionality  

- No payment is required during the trial.  
- If you cancel before the trial ends, you won’t be charged.  
- If you continue after the trial, your chosen plan will auto-renew based on your billing cycle.  

## 3. Subscription & Cancellation  
### How to Avoid Charges  
To prevent auto-renewal, cancel before your trial ends:
1. Log in to your Trim-ly Dashboard.  
2. Go to Billing Settings.  
3. Click "Cancel Subscription."  

Once canceled, you’ll retain access until the trial’s end date.  

Auto-Renewal & Billing  
- Subscriptions renew automatically unless canceled.  
- You’ll receive a reminder email before billing.  
- No refunds for partial or unused subscription periods.  

4. Exceptional Circumstances  
While refunds are generally not provided, we will review the following cases:
- Unauthorized or fraudulent charges  
- Duplicate payments  
- Technical failures preventing service access (if unresolved by our team)  

 To Request a Review:  
Email **info@trim-ly.com** within **7 days** of the charge. Include the transaction ID, issue details, and supporting evidence.  

Each case is evaluated individually, and we reserve the right to approve or deny refund requests.  

5. Dispute Resolution  
If you believe a charge was made in error:
1. Contact us first – We’ll work to resolve the issue promptly.  
2. Chargebacks – Disputes filed without contacting us may result in account suspension.  

#6. Changes to This Policy  
We may update this policy as needed. Changes will be posted here with a revised "Last Updated" date. Continued use of Trim-ly constitutes acceptance of the updated terms.  

 7. Contact Us  
For billing or refund-related inquiries:  
**Email:** info@trim-ly.com  
**Response Time:** 24–48 business hours