Effective Date: 31/05/2025

Thank you for choosing Trim-ly.com, a service provided by Horizonstride Ltd, a company registered in the United Kingdom. At Trim-ly, we are committed to delivering a fast, secure, and reliable URL shortening platform that helps businesses and individuals manage their links efficiently. Your satisfaction is extremely important to us, and we strive to ensure you have a positive experience using our services.

We understand that sometimes a service might not meet your expectations, and for that reason, we offer a 30-day money-back guarantee on all eligible purchases made through Trim-ly.com

30-Day Money-Back Guarantee

We stand behind the quality of our services. If you are not fully satisfied with your subscription, you may request a full refund within 30 calendar days from the date of your initial purchase. This guarantee is designed to give you peace of mind while exploring our platform and its features.

To qualify for a refund:

  • Your request must be submitted within 30 days of the original payment date.
  • The refund request must come from the account holder or authorized billing contact.
  • The account must be in good standing, with no violations of our Terms of Service or other policies.
  • The product or service must have been purchased directly from Trim-ly.com.

How to Request a Refund

To initiate a refund request, please contact our support team through one of the following channels:

Please include the following information in your request:

  1. Your full name and email address associated with the Trim-ly account.
  2. The date of purchase and type of subscription plan.
  3. A brief reason for the refund request (to help us improve our service).

Once received, our team will review the request and confirm eligibility within 3 business days.

Refund Process

If your request is approved, we will initiate a refund to your original method of payment. Depending on your payment provider, it may take between 5 to 10 business days for the funds to appear in your account.

We do not charge any additional fees for processing refunds, but please note that exchange rate differences or international transaction fees imposed by your bank or card issuer are beyond our control.

Non-Refundable Circumstances

While we aim to be as fair as possible, the following circumstances are not eligible for a refund:

  • Refund requests made after the 30-day window.
  • Accounts suspended or terminated due to violations of our Terms of Service or Acceptable Use Policy.
  • Subscription renewals, unless canceled within 30 days of the first payment.
  • Partial refunds for unused time after cancellation of monthly or annual subscriptions.
  • Services purchased through third-party platforms or resellers.

Subscription Cancellation

You may cancel your subscription at any time via your account dashboard. Cancellation will prevent any future billing, but does not automatically qualify you for a refund unless you are within the 30-day refund window as described above.

Our Commitment

We value every customer and aim to make every effort to resolve issues before resorting to a refund. If there’s a problem with your experience, we encourage you to reach out — our team is here to assist with onboarding, troubleshooting, and optimizing your use of Trim-ly’s features.

Contact Us

For any questions about our refund policy or billing process, please contact us:

📧 Email: [email protected]
🌐 Website: https://trim-ly.com
🏢 Company Name: Horizonstride Ltd
📍 Registered Office: 5 Brayford Square, London E1 0SG United Kingdom

At Trim-ly, we are committed to your success. If we’re not the right fit for your needs, we’re happy to make it right — no hard feelings.